Tilletts are a one size clothing company. Within all of our descriptions you will find recommendations on sizing and fit; for example ‘one size fits up to a 16’. If you have any queries on sizing please feel free to contact us on Live Chat. We'd love to hear from you!
You can also view our full returns policy by clicking on the link below:
https://www.tillettsclothing.co.uk/pages/faqs
Returns / Exchanges
£1 Returns (UK Returns Only)
- Create your Tilletts Returns Label using the link below. If you use this Service it will cost £1 and will be deducted from your refund.
- In the event of an incorrect or faulty product please contact us directly before going to create your Label. (see below)
What is your returns policy?
- Items must be returned within 14 days of the date the parcel has been received by the customer.
- If your parcel is returned outside of the returns cut off period we will unfortunately be unable to process your refund. In this case if you would like your item back you will be responsible for the cost of returning the parcel back to yourself.
- Items must be unworn and unwashed.
- Shoes must be tried on indoors, Shoes must be returned in the original packaging.
- Items must have all tags attached.
Can I exchange an item?
Unfortunately, we are unable to process exchanges. You can return your item to us for a full refund or credit note and place a new order to receive the item of your choice. Please return your item(s) to us following the method below:
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Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
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£1 Returns, Create your Tilletts Returns Label using the link below. If you use this Service it will cost £1 and will be deducted from your refund.
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http://www.royalmail.com/track-my-return/create/4408
How do I return my item(s)
- Re-Pack the item with the original labels and tags still attached.
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£1 Returns (UK Returns Only), Create your Tilletts Returns Label using the link below. If you use this Service it will cost £1 and will be deducted from your refund.
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http://www.royalmail.com/track-my-return/create/4408
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International Returns - Cover your address label with the Tilletts returns address, which you will find on the returns slip. Use your preferred courier service. Returns are at your own cost.
What should I do if I receive an incorrect or faulty item?
Oh no! We're sorry to hear this. Please send Customer Services an e-mail (info@tillettsclothing.co.uk) or Facebook message with your Order Number, Photo's of the Fault and/or a brief description of the Fault or Issue and we will help you straight away.
For items that are faulty, the returns postage cost will be wavered when using our Tilletts £1 Return Service. Please contact us in the event of a Faulty or Incorrect Item prior to returning.
*A consumer cannot claim for a refund or replacement if he/she alters the item or causes any damage to the item.
*Please note, that due to hygiene reasons, earrings are excluded from our returns policy. As such we are unable to offer refund or exchange on these items.
*Please note, refunds will not be given on items deemed unfit for resale, reasons may include;
- makeup marks
- perfume smell
- tan marks
- alterations
- strong odours