** Please note deliveries may be temporarily delayed due to rising cases of COVID-19 **
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    FAQ's

    FAQ'S 

    Where are your stores?

    Tilletts
    17 Sea View Street
    Cleethorpes
    DN358EU

    Tilletts
    New Market Hall
    CornMarket
    Louth
    LN11 9NS

    Where is your Head Office/Returns address?

    Tilletts HQ
    Unit 4 Premier Business Units,
    Wilton Road Industrial Estate,
    Grimsby,
    DN36 4AW

    Can I order over the phone?

    Yes of course, if you’d prefer to talk to a member of Team Tillett in person please give us a call on 01472 566995 and select option 1.

    When will my Click & Collect order be ready?

    We aim to have all Click & Collect orders ready with 48 (up to 72 hours during busy periods) hours of placing your order, however you will be notified via e-mail once the parcel is ready for collection.

    Can I make changes to my order?

    Unfortunately, our system does not allow us to amend orders, this means we are unable to add discount codes, vouchers codes or add/remove items purchased.  If you would like to cancel an order we can do this within an hour of you placing your order, after this time we are unable to cancel your order. 

    Will you be getting more stock of a specific item?

    Our popular items can sell out quickly as we are all about FAST fashion. You can enter your email address into the box provided on the product page and you will be notified if and when they are back in stock. We cannot always restock certain items but where possible we will try. In the meantime, why not browse through our NEW category!

    Can I purchase stock from the Store to be delivered?

    Due to the volume of requests we receive on a daily basis we are unable to provide this service for everyone. Therefore, in the interest of fairness we are unfortunately no longer able to take orders from Store Stock for Delivery. If you wish to purchase an item from Store and you are able to visit, you can call ahead to enquire whether an item is currently available. If you wish to reserve an item the Store will happily take full payment for your purchase over the phone and hold it back for you.  If you require any further assistance, please let us know and we will be more than happy to help.