How do I return my item/s? NO PRINTER NEEDED.
1) Complete the reason for return for each item being returned and include the entire form INSIDE your parcel
2) Complete the link below, once you have done so an email will come through to you on how to return your parcel without a printer, using a QR Code enclosed inside of the email.
When using this service, £3.50 is deducted from the total value of the item/s returned.
What is your returns policy?
- Items must be returned within 14 days of the date the parcel has been received by the customer.
- If your parcel is returned outside of the returns cut off period we will be unable to process your refund. In this case if you would like your item back you will be responsible for the cost of returning the parcel back to yourself.
- Items must be unworn and unwashed.
- Shoes must be tried on indoors and returned in the original packaging.
- Items must have all tags attached.
- Due to hygiene reasons, earrings and socks are NON returnable.
- Mystery bags are non returnable.
- Refunds can take up to 7-10 working days to complete with your Bank/Payment Method. (This does not include Weekends or Bank Holidays)
Extended Christmas Returns
We know there’s nothing better than Christmas shopping to get you in the festive spirit. In addition to our normal returns procedure, we’ve extended our usual limit for returns. Any orders made from the 28th November can be returned until the 7th January for a refund.
Just make sure your unwanted gifts are unused, in the original packaging and with the original tags attached.
Can I exchange an item?
Unfortunately, we are unable to process exchanges. You can return your item/s to us for a full refund and place a new order to receive the item of your choice.
What should I do if I receive an incorrect or faulty item?
Oh no! We're sorry to hear this. Please send Customer Services an e-mail (email@example.com) or Facebook message with your order number, photo's of the fault and/or a brief description of the fault or issue and we will help you straight away.
For items that are faulty, the returns postage cost will be wavered when using our Tilletts £3.50 Return Service.
*A consumer cannot claim for a refund or replacement if they alter the item or causes any damage to the item.
Refunds will not be given on items deemed unfit for resale, reasons may include:
- makeup marks
- perfume smell/strong odours
- tan marks