Returns Policy

Returns Policy

How do I return? £3.50 Returns.

Use the link above to fill in your details, you'll be emailed a QR code to take straight to the post office - no printer needed! 

Complete your returns slip with your return reason and place this inside of your parcel. 

When using this service, £3.50 is deducted from the total value of the item/s returned. This is the quickest and easiest way to return to us! 

If you need any help, please call our customer service team on 01472 566995.

What is your returns policy?

  • Items must be returned within 14 days of the date the parcel has been received by the customer. 
  • Items must be in a re-saleable condition
  • We do not offer refund on gift wrap
  • Earrings are NON returnable due to hygiene reasons
  • If your parcel is returned outside of the returns cut off period we will be unable to process your refund. In this case if you would like your item back you will be responsible for the cost of returning the parcel back to yourself.
  • Refunds are typically processed within 24 hours on receipt of your parcel, although in busy periods this may vary. Once the refund has been processed you will receive a confirmation email. All refunds will be credited back to your original method of payment.
  • We do not refund the £1 Click and Collect charge.
  • Refunds can take up to 7-10 working days to complete with your bank/payment method. (This does not include weekends or bank holidays)
  • Customised Jewellery is non refundable.

Can I exchange an item?

Unfortunately, we are unable to process exchanges. You can return your item/s to us for a full refund and place a new order to receive the item of your choice.

    What should I do if I receive an incorrect or faulty item?

    Oh no! We're sorry to hear this. Please get in contact with our customer service team with photo's of the fault and/or a brief description of the fault or issue and we will help you straight away.

    For items that are deemed faulty once returned to us, the returns postage cost will be wavered when proof of postage is provided.

    A consumer cannot claim for a refund or replacement if they alter the item or causes any damage to the item.

    Refunds will not be given on items deemed unfit for resale.

      We always recommend that you send your jewellery to us in a secure padded envelope and use a signed for delivery service as we do not accept liability for lost items.