Click and Collects must be collected within 14 days from day of purchase.
Further information on Click & Collect can be located by clicking the following link: (click here)
The following postcodes qualify for the Click & Collect Service: DN1 DN2 DN3 DN4 LN11
Once your order has been dispatched, you will receive a confirmation email from Tilletts with your tracking number and link to follow your parcels journey.
For Next Day Delivery orders, DPD will also contact you directly via email/SMS to update you and provide you with a 1 hour delivery window of which you can amend with DPD themselves. Please do not contact Tilletts with your delivery instructions as these MUST be given directly to the Courier.
Please note we are unable to refund delivery costs in an instance where a parcel is delayed, or delivery is missed for the following reasons:
The courier has attempted delivery but has unfortunately missed you.
The courier has for unforeseen circumstances been unable to reach you
Unable to locate your address
Incorrect address provided
Orders Delivered in Safe Place Or With A Neighbour
If you request for your order to be delivered to your safe place or with a neighbour, this is at your own risk and we are not liable.
Returns / Exchanges
£2.50 Returns (UK Returns Only)
How do I return my item/s? NO PRINTER NEEDED.
1) Tick the items you are returning on your returns slip and place inside with the items being returned and seal your parcel.
2) Complete the following link, once you have done so an email will come through to you on how to return your parcel without a printer, using a QR Code enclosed inside of the email.
£2.50 will be deducted from the value of the item/s once we receive the return.
Items must be returned within 14 days of the date the parcel has been received by the customer.
If your parcel is returned outside of the returns cut off period we will be unable to process your refund. In this case if you would like your item back you will be responsible for the cost of returning the parcel back to yourself.
Items must be unworn and unwashed.
Shoes must be tried on indoors and returned in the original packaging.
Items must have all tags attached.
Homeware must be returned in original packaging.
Due to hygiene reasons, earrings areNON returnable.
Refunds take 10 working days to complete with your Bank/Payment Method. (This does not include Weekends or Bank Holidays)
Can I exchange an item?
Unfortunately, we are unable to process exchanges. You can return your item/s to us for a full refund or credit note and place a new order to receive the item of your choice.
What should I do if I receive an incorrect or faulty item?
Oh no! We're sorry to hear this. Please send Customer Services an e-mail (email@example.com) or Facebook message with your order number, photo's of the fault and/or a brief description of the fault or issue and we will help you straight away.
For items that are faulty, the returns postage cost will be wavered when using our Tilletts £2.50 Return Service.
*A consumer cannot claim for a refund or replacement if they alter the item or causes any damage to the item.
Refunds will not be given on items deemed unfit for resale, reasons may include: